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Long Term Care 

LOCAL LONG-TERM CARE OMBUDSMAN PROGRAMS

Planning Service Area AGENCY AREA SERVED
1. Mountain Empire Older Citizens, Inc.
Long-Term Care Ombudsman Program
P.O. Box 888
Big Stone Gap, VA 24219-0888
Phone: 540-523-4202 FAX: 540-523-4208
Toll Free: 1-800-252-6362
Ombudsman: Deborah Collier
Email: dcollier@meoc.org 
Counties: Lee, Wise, & Scott. 
City: Norton.

2. Appalachian Agency For Senior Citizens 
Long-Term Care Ombudsman Program
P.O. Box 765
Cedar Bluff, VA 24609-0765
Phone: 540-964-4915 x.7131 
FAX: 540-963-0130
Toll Free: 1-800-656-2272
Ombudsman: Kathy Colley-Wright
Email: kcolley@AASC.org 
Counties: Dickenson, Buchanan, Tazewell, & Russell
3. District Three Governmental Cooperative
Long-Term Care Ombudsman Program
4453 Lee Highway
Marion, VA 24354-4270
Phone: 540-783-8150 x.3131
FAX: 540-783-3003
Toll Free: 1-800-541-0933
Ombudsman: Maxine Dellinger
Email: mdellinger@smyth.net 
Counties: Washington, Smyth, Wythe, Bland, Grayson, & Carroll.
Cities: Galax, & Bristol.
4. LOA-Area Agency on Aging
Long-Term Care Ombudsman Program
P.O. Box 14205
Roanoke, Virginia 24038-4205
Phone: 540-345-0451 x.3041 
FAX: 540-981-1487
Ombudsman: Tanya Scott 
Email: tscott@loaa.org

*New River Agency on Aging
141 East Main Street
Pulaski, Virginia 24341
(540) 980-7720 Fax: (540) 980-7724
Ombudsman: Janet Wilson
Email: nrvomb@usit.net 
Counties: Roanoke, Craig, Botetourt, & Allegany. 
Cities: Salem,Roanoke, Clifton Forge, & Covington.




Counties: Giles, Floyd, Pulaski, & Montgomery City of Radford.

5. Valley Program for Aging Services, Inc.
Long-Term Care Ombudsman Program
P.O. Box 817
Waynesboro, Virginia 22980-0603
Phone: 540-949-7141 FAX: 540-949-7143
Toll Free: 1-800-868-8727
Ombudsman: Mary Helen Brainard
Email:brainardvpas@hotmail.com
Counties: Rockingham, Rockbridge, Augusta, Highland, & Bath.
Cities: Buena Vista, Lexington, Staunton, Waynesboro, & Harrisonburg.
6. Shenandoah Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
207 Mosby Lane
Front Royal, Virginia 22630-2611
Phone: 540-635-7141 x.211 
FAX: 540-636-7810
Toll Free: 1-800-883-4122 
Ombudsman: Ellie Cross
Email: aelwood@rocketmail.com
Counties: Page, Shenandoah, Warren, Clarke, & Frederick
City: Winchester.
7. Northern Virginia Long-Term Care
Ombudsman Program
Government Center Parkway 
Suite 708 
Fairfax, Virginia 22035
Phone: 703-324-5861 FAX: 703-324-3575
Ombudsman: Rita Schumacher
Nancy Cavicke
Yolanda Thompson
Laura Nichols
Jacque Woodruff
Email: nvltcop@co.fairfax.va.us 
Counties: Arlington, Fairfax, Loudoun, & Prince William.
Cities: Alexandria, Fairfax  Falls Church, Manassas, & Manassas Park.
8. Rappahannock-Rapidan Community Services Board
Long-Term Care Ombudsman Program
P.O. Box 1568
15361 Bradford Road
Culpeper, Virginia 22701
Phone: 540-825-3100 x.3450 
FAX: 540-825-6245
Ombudsman: Kelly Respiscak
Email: krepiscak@rrcsb.org
Counties: Orange, Madison, Culpeper, Rappahannock, & Fauquier.
9. Jefferson Area Board For Aging
Long-Term Care Ombudsman Program
674 Hillsdale Drive, Suite 9
Charlottesville, Virginia 22901
Phone: 804-817-5241 FAX: 804-817-5230
Ombudsman: Angela Johnson
                  Susan Ruffner
Email: ajohnson@jabacares.org 
         sruffner@jabacares.org
Counties: Nelson, Albemarle, Louisa, Fluvanna, & Greene.
City: Charlottesville.
10. Central Virginia 
Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
3225 Old Forest Road
Lynchburg, Virginia 24501
Phone: 804-385-9070 FAX: 804-385-9209
Ombudsman: June Harvie
Email: jharvie@cvaaa.com
Counties: Bedford, Amherst, Campbell, & Appomattox.
Cities: Bedford, & Lynchburg.
11. Southern Area Agency on Aging
Long-Term Care Ombudsman Program
433 Commonwealth Boulevard
Martinsville, Virginia 24112-4228
Phone: 276-632-6442 FAX: 276-632-6252
Toll Free: 1-800-468-4571
Ombudsman: Chris Stoneman
Email: stoneman@southernaaa.org
Counties: Patrick, Henry, Franklin, & Pittsylvania.
Cities: Martinsville, & Danville.
12. Lake Country Area Agency on Aging
Long-Term Care Ombudsman Program
1105 West Danville, Street
South Hill, Virginia 23970-3501
Phone: 434-447-7661 FAX: 434-447-4074
Toll Free: 1-800-252-4464
Ombudsman: Linda Gage
Email: lgagelcaaa@yahoo.com 
Counties: Halifax, Mecklenburg, &Brunswick.
City: South Boston.
13. Piedmont Senior Resources Area 
Agency on Aging, Inc.
Long-Term Care Ombudsman Program
P.O. Box 398
Burkeville, Virginia 23922-0398
Phone: 434-767-5588 FAX: 434-767-2529
Ombudsman: Kay Young
Email: psrkay@hovac.com 
Counties: Nottoway, Prince Edward, Charlotte, Lunenburg, Cumberland, Buckingham, & Amelia.
14. Senior Connections - 
Capital Area Agency on Aging, Inc.
24 East Cary Street
Richmond, Virginia 23219-3796
Phone: 804-343-3000 FAX: 804-649-2258
Toll Free: 1-800-989-2286
Ombudsman: 
Email: 
Counties: Charles City, Chesterfield, Goochland, Hanover, Henrico, & Powhatan.
City: Richmond.
15. Rappahannock Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
11915 Main Street, The Bowman Center
Fredericksburg, Virginia 22408-7326
Phone: 540-371-3375 FAX: 540-371-3384
Toll Free: 1-800-262-4012
Ombudsman: Valerie Hopson-Bell
Email: RAAAOMB@fls.infi.net 
Counties: Caroline, Spotsylvania, Stafford, 
& King George.
City: Fredericksburg

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